Budget airline Ryanair to scrap the option for passengers to print out and use a paper boarding pass
Ryanair passengers will be forced to use digital boarding passes only from next week.
The budget airline issued update to remind customers, ahead of the big change from Wednesday November 12. From that date, passengers will no longer be able to download and print a physical paper boarding pass.
Instead, they will have to use the digital boarding pass generated in the “myRyanair” app on their mobile device – smartphone or tablet – during check-in process to board any of its flights.
Ryanair insisted the “vast majority” of people already use digital boarding in this way, adding that nearly 80% of its more than 207 million passengers annually did so. But that still means that around 40 million passengers who prefer other methods, including printing their pass, will be impacted.
Dara Brady, Ryanair’s chief marketing officer, said: “While over 80% of passengers already use digital boarding passes, and therefore won’t be affected by this progressive change, we remind the small number of passengers who still print boarding passes to download the myRyanair app ahead of the move to 100% digital boarding passes from Wednesday, 12 November.
“Moving fully digital means a faster, smarter, and greener experience for passengers, whilst also providing easier access to a range of innovative in-app features, including ‘Order to Seat’, live flight information and direct updates during disruption. We look forward to delivering an enhanced travel experience for 100% of our customers, streamlined through our best-in-class myRyanair app.”
Ryanair insisted the move would mean lower airport costs and so fares for all Ryanair passengers, as well as saving 300 tonnes of paper annually.
But it has already had to reassurance customers who fear they will be caught out. For instance, it says that if passengers lose their smartphone or tablet they can get a free boarding pass at the airport, but assuming they have already checked-in to their flight online. The same is true if their battery runs out before they get through airport security, it says, while if it packs up before boarding then they “will be assisted at the gate.”
Then there is the question of what happens if a customer does not have a smartphone with the Ryanair app. The airline says: “If passengers don’t have a smartphone or tablet, as long as they have already checked-in online before arriving at the airport, they will receive a free of charge boarding pass at the airport.”
Ryanair added that, as long as passengers have checked-in online, the digital boarding pass will be available regardless of whether they have a mobile signal or not.