A PUB chain in the UK has been named the best for hotels in the UK – beating some very big names.
A new study conducted by Which? looked at both large and small hotel chains across the UK.
The research – which spoke to 1,776 people – looked at eight categories such as customer service and cleanliness as well as breakfast, bed comfort and value for money.
And coming in first place was Coaching Inn Group, which scored 81 per cent.
While you may not have heard of the pub/hotel chain, there are 35 inn-style hotels in the UK.
Dating back to 1996, this includes ones such as The Kings Arms & Royal in Surrey, The Pheasant Hotel in Norfolk and The Swan Hotel in Somerset.
They recently closed The Warwick Arms ahead of a huge £1million renovation.
It was even named the ‘Best Accommodation Operator’ at The 2025 Publican Awards earlier this year.
When it comes to the Which? study, it scored a full five stars for customer service, as well as it matching the description online.
Despite the average room price being around £128, it still was given four out of five stars for value for money.
One person said it was a “very good mid-price range chain that does all the basic things well”.
Yet a surprising entry for the top five large hotel chains was Wetherspoons, who have a number of hotels across the country.
It was also the only hotel chain to be given the Which? Great Value badge, the first time for Wetherspoons.
With 50 hotels to choose from across the UK, rooms start from just £69 – most likely why it was given four stars for value for money.
Breakfast can be found for as little as £2.99 as well, with free tea and coffee refills.
Previous guests raved about it, calling it “clean, comfortable and good value”.
Other winners included Intercontinental, (80 per cent) and Hotel Indigo (79 per cent).
Sofitel followed suit with 78 per cent.
Premier Inn dropped in the survey with a score of 73 per cent, with one saying “prices are no longer budget level”.
Coming in last place once again was Britannia, which is often named the UK’s worst hotel chain (and the 12th year in a row for Which).
With a score of 44 per cent, it scored one star for bedroom quality.
The study also looked at small hotel chains, with the top going to both Andrew Brownsword and Brend Hotels, scoring 83 per cent.
Top 10 large hotel chains
- Coaching Inn Group – 81 per cent
- InterContinental – 80 per cent
- Hotel Indigo – 79 per cent
- Sofitel – 78 per cent
- J D Wetherspoon – 76 per cent
- Crowne Plaza – 73 per cent
- Premier Inn – 73 per cent
- Holiday Inn – 72 per cent
- Marriott – 72 per cent
- Novotel – 72 per cent
The world’s best hotels were recently revealed.
And here is what it is like to stay at an all-inclusive hotel in the middle of London.