nerves

Woman, 23, on Universal Credit moans about how the ‘dumb’ Jobcentre has found ‘yet another way’ to get on her nerves

A YOUNG woman has moaned about how the Jobcentre has found “yet another way” to get on her nerves. 

Serena Lola, a 23-year-old who receives Universal Credit, described the Jobcentre as “dumb” and “poorly run.”

Woman with glasses and dark hair making a hand gesture with text "CENTRE AND HAND" overlaid.

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A 23-year-old woman has moaned about the “dumb” JobcentreCredit: TikTok/@serenaxlola
A woman wearing glasses looks at the camera with wide eyes and open mouth, standing next to a brick wall under a blue sky with some text overlay.

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The unemployed content creator opened up on her recent “illogical” situationCredit: TikTok/@serenaxlola

The content creator, who is currently unemployed and is “vibing her way through life” took to social media to express her frustration at her situation, leaving many open-mouthed.

As she travelled to her local Jobcentre, she fumed: “The Jobcentre has found yet another way to p**s me off.”

The youngster acknowledged that she was sent money to pay for travel to an interview, but the ticket didn’t cost the full amount she was given.

As a result of being overpaid by the Jobcentre, she now owes them £15.

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After receiving a letter requesting the overpaid money back, Serena explained: “They told me that I have to come into the Jobcentre and hand them cash – now this just seems illogical to me, especially in a day and age of technology where we can bank transfer money.

“I’m now having to pay £1.75 to go to the Jobcentre, when I don’t have a job or an income, to hand in cash.

“So now that’s £1.75 I’m wasting to go to the Jobcentre, when that’s something that could be done online.”

Serena was fuming with the circumstances, after being forced to go to a cash point, withdraw money and then “physically trek” to hand the payment back.

While Serena recognised it was a “minor, non-issue,” she was clearly very irritated by the “illogical” situation,.

“But come on – it just shows you how poorly run the system is and they could be doing things a lot better and a lot easier,” she concluded.

Jet-setting divorcee nicknamed ‘Miss Holiday’ unmasked as benefits scrounger after splurging £40k loot on lavish trips

Social media users react

Serena’s TikTok clip, which was posted under the username @serenaxlola, has clearly left many open-mouthed, as it has quickly racked up 359,600 views, 9,177 likes and 445 comments.

Social media users were stunned by Serena’s situation and many flocked to the comments to express their thoughts. 

One person said: “So ridiculous.” 

They have to make everything 10 times more difficult for no reason

TikTok user

Another added: “Ring them and raise a complaint. You are out of pocket for travelling to the Jobcentre to pay them back, defeating the purposes of supporting you in the first place. That’s not okay.”

In response, Serena wrote back and penned: “It’s such a silly system.” 

Will I be better off on Universal Credit?

Around 1.4million will be better off on Universal Credit, the government calculates.

A further 300,000 will see no change in payments, while around 900,000 will be worse off under Universal Credit.

Of these, around 600,000 are expected to get top-up payments if they move under managed migration, so they don’t lose out on cash immediately.

The majority of those – around 400,000 – are claiming Employment Support Allowance (ESA).

Around 100,000 are on tax credits while fewer than 50,000 each on other legacy benefits are expected to be affected.

Examples of those who may be entitled to less on Universal Credit according to the government include:

  • Households getting ESA who and the Severe Disability Premium and Enhanced Disability Premium
  • Households with the lower disabled child addition on legacy benefits
  • Self-employed households who are subject to the Minimum Income Floor after the 12 month grace period has ended
  • In-work households that worked a specific number of hours (eg lone
  • parent working 16 hours claiming Working Tax Credits
  • Households receiving tax credits with savings of more than £6,000 (and up to £16,000)
  • But they could miss out on any future increase to benefits and see payments frozen.

Those who move voluntarily and are worse off won’t get these top-up payments and could lose cash.

Those who miss the deadline and later make a claim may also not get this transitional protection either.

The clock starts ticking on the three-month countdown from the date of the first letter, and reminders are sent via post and text message.

There is a one-month grace period after this, during which any claim to Universal Credit is backdated and transitional protection can still be awarded.

The most recent data from the DWP shows 61,130 individuals have made a claim for UC, and 39,920 awarded transitional protection.

Another 40,540 are still in the process of moving to the new benefit.

A third commented: “They have to make everything 10 times more difficult for no reason.”

To this, Serena responded: “Tell me about it.” 

Meanwhile, someone else questioned: “Can’t they just take it from your next UC payment?”

Clearly baffled by the situation, Serena responded: “That’s what I thought?!? But clearly not.” 

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US Open 2025: Jacob Fearnley overcomes nerves to beat Roberto Bautista Agut & set up Alexander Zverev clash

Fearnley’s progress has been so rapid over the past 15 months, it can be easy to forget how inexperienced he remains at the highest level.

Little over a year ago, the former US college student was ranked outside of the world’s leading 500 players.

Since then he has soared up the rankings – cracking the top 50 in June – after a stunning introduction to the ATP Tour.

Fearnley has a habit of drawing high-profile names early in the Grand Slams and has already played on some of the iconic courts in the game.

But in recent months his form has been compromised by a nervous tension which is particularly damaging to his serve.

Asked how he can solve the issue, Fearnley said: “I’m not too sure. I guess it’s helpful to know that even hitting all those double faults I can win the match – that’s a positive more than anything.

“There are good days and bad days, but in recent matches the doubles faults have been an issue.

“I’ll be playing Zverev next on another big court – a high-stakes, high-tense environment and I think putting myself in those situations will help.”

With Fearnley and Bautista Agut not taking to the court until after 8pm local time, a long night looking inevitable when the British number three finally secured a 62-minute opener.

When Fearnley used greater variety in the second and third sets – to move the world number 47 around – it reaped rewards.

Fearnley closed in on a relatively sharpish straight-setter when he broke serve early in the third – only for more double faults to help 37-year-old Bautista Agut extend the contest.

But he reset admirably in the fourth set, landing more first serves and limiting the double faults, to get over the line.

Surviving the first round meant Fearnley has now completed a full set of victories at the four Grand Slam tournaments.

“It was an extremely tough match, I knew Roberto would make me go right to the end,” said Fearnley, who wrapped up victory about 11:15pm local time.

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How to survive the Euro 2025 final with your nerves intact

Kathryn Armstrong

BBC News in Geneva

PA A young woman with shoulder length brown hair and a fringe bites her nails in Boxpark Croydon during the semi-final between England and Italy PA

If you’re a fan of the England women’s football team, chances are you’ve been on a bit of an emotional rollercoaster.

An agonisingly close quarter-final against Sweden ended with a tense penalty shootout, while an equalising semi-final goal from Michelle Agyemang only happened in the 96th minute.

“I feel like I’m going to have to go to the doctors when I get home,” says Jenny, from Kent, who watched it all from the stands.

“They are putting us through the ringer.”

“I basically bit all my nails off,” says Sophie, who is in Switzerland with her sister, Charlotte.

Meanwhile, Nicola, from Basingstoke, describes feeling shaky. “I had to take some time to decompress.”

Even if you weren’t watching the action with thousands of other jittery fans in the stadium, chances are you’ve felt some of the same effects. But whether you’re in the stands or on the sofa, why do football matches produce such intense physical reactions?

‘Stress reponse’

The answer lies in our hormones says Dr Martha Newson, Associate Professor in Psychology at the University of Greenwich.

Testosterone, she explains, goes up on match days, as does adrenaline and the stress hormone cortisol. The most loyal fans have the biggest stress response, she says, and that’s the same for men and women.

During peaks in the game – like a nail-biting penalty shootout – the adrenaline rush, or fight or flight response, prepares the body for action, says Dr David Crepaz-Keay, Head of Research and Applied Learning at the Mental Health Foundation.

While it can feel scary, there’s nothing to be alarmed about – it’s a sign that you care.

“You are just completely there with them and it’s like you’re walking up to the spot, ready to take that penalty… your senses are just going into overdrive.”

The heart rate rises as it rushes to send more oxygen around the body. And if you feel buzzy, he says, that’s because the effects can act as stimulant.

They can last for hours, affecting our sleep as we come down from our excitement and can even influence our behaviour the following day. Don’t be surprised if you feel like eating more after the match or getting out the credit card.

“Fans consume more calories after a loss,” says Dr Newson, explaining that they’re responding to a psychological need to replenish their reserves after a time of hardship.

On the flip side, fans might feel an urge to splurge after a win. “We can see the evolutionary mind working like, okay, I’ve won so I can spend money, I can accumulate resources,” she says.

All this for a sport that’s supposed to be about fun and bonding. So what can fans do to manage these very real side-effects?

Getty Images A woman in a blue England T-shirt holds her hands in the prayer position surrounded by fans in Boxpark, Croydon, London, in a particularly tense moment during the semi-final between England and Italy Getty Images

Dr Joseph Barker, a clinical psychologist for the NHS and Lecturer in Clinical Psychology at Norwich Medical School, advises getting a good rest the night before.

Having a clear match day plan of where you are going, what you are doing and what you are likely to do afterwards will also help alleviate stress.

“As we’ve got no control during the game, if we can find things to control before and after the game that can build our emotional resilience to cope.”

It’s important to eat well, he says, and as much as it might be tempting, he advises against drinking alcohol, because it gives us less ability to regulate our emotions.

If things get too tense, he says fans can always take a break and rejoin the match a bit later.

Dr Crepaz-Keay says movement is key to help manage that adrenaline surge – when your body is geared up for action, there’s nowhere for that energy to go if you stay on the sofa. But just remember to keep anything breakable out of arm and leg reach.

Be part of something bigger

Most of all, the experts advise trying to reframe the nerves and jitters as an enjoyable experience.

“In England particularly, we are not necessarily brought up to express our emotions. And sport gives us the excuse to do that. Sport gives us licence to shout, to scream, to dance, to cheer, to sing,” says Dr Crepaz-Keay.

“Even if we don’t win, you’re still part of something bigger… that’s something that we can all take pride and joy in.”

It’s a view shared by Jenny and Charlotte in Geneva.

Charlotte advises embracing the stress and having patience as “anything can happen in the last second”.

“You’re going to get overwhelmed and your heart rate will go up… but this is really exciting.”

Additional reporting by Elise Wicker and Yazmina Garcia

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Black Sabbath’s Iommi admits nerves ahead of farewell show

Andy Giddings

BBC News, West Midlands

Tony Iommi has nerves ahead of Sabbath farewell

Black Sabbath guitarist Toni Iommi has said performing a farewell gig in the band’s home city will be “totally different from anything else we’ve done”.

The performance at Villa Park in Birmingham on Saturday will be the first time that the original line-up – Ozzy Osbourne, Tony Iommi, Geezer Butler and Bill Ward – play together in 20 years.

Iommi told the BBC, “We’re all nervous really”, but he added that preparations had gone well.

“People are coming from all over the world and I just can’t absorb it,” he said.

More than 40,000 fans are expected to attend the event, which will also see performances from acts including Metallica, Slayer, Pantera, Halestorm and Anthrax.

Ozzy Osborne is only expected to sing four songs because of health issues and Iommi explained that rehearsals had been hard on all of Sabbath’s classic lineup.

“I wouldn’t say it’s been easy, it’s been tough, because none of us are getting younger and to stand there for a couple of hours is tiring,” he said.

The supporting bands had been good to work with, though, and there were “no egos”, Iommi stated.

Getty Images A yellowing photo of four men with long hair in dark tops with two of them holding guitarsGetty Images

Tony Iommi said the band still had happy memories of living in Birmingham

Although they are a long way from their early days in Birmingham, Sabbath – formed in 1968 – still remember the city fondly and talk about their memories.

Iommi said: “I can’t remember what happened yesterday, but we can remember what happened in those days, where we used to go, and the gigs we did.”

That made the farewell in Birmingham extra poignant, he said, adding: “This is totally different from anything else we’ve done, you know we’ve played for 300,000 people but this is nerve-wracking.”

There was also the thought that there would be no more comebacks after this.

“We’re never going to do this again, this will be it,” he confirmed.

He said he hoped the gig would finish things on a good note and, when asked what he thought the legacy of Black Sabbath would be, said it would be the bands that followed in their footsteps.

Their legacy would continue through them, he said.

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