Josie North, who has a nut allergy, faced a “very scary situation” on a flight from Los Angeles, California, to Heathrow Airport and complained to the Virgin Atlantic team
04:08, 11 Oct 2025Updated 07:27, 11 Oct 2025
Josie North recounted her experience on the flight(Image: Jam Press/@josienorth988)
A tourist with a severe nut allergy was left terrified after a pecan pie was primed to be served as a dessert on her flight.
Josie North alerted Virgin Atlantic attendants of her allergy and was assured no nuts would be served on the plane from Los Angeles to London Heathrow. However, just 15 minutes into the 10-hour journey Josie spotted the nutty dessert offering on the menu, and immediately called over an attendant.
The 28-year-old Brit, who is allergic to all types of nuts, said today: “I felt sick to my stomach. There was a chance I could die if that many people around me were eating nuts all at once.
“I told him [the attendant] there was just no way this pecan pie could be served. This was a very scary situation for me. If I was told they were serving actual nuts, and everyone around me is going to be eating nuts, I wouldn’t have got on the flight.”
But Virgin Atlantic staff had spoken to Josie to assure her flight attendants would accommodate her needs ahead of the flight last month. Josie, who runs a party card games business, was told Virgin is a peanut-free airline only, and so she insisted on speaking to another member of staff on the plane.
“I was very adamant that this was a very, very dangerous situation for me, especially as we were already in the air at this point,” Josie, from London, said. Eventually, the captain was involved and agreed the pie should be removed from the menu and replaced with Oreos and KitKats.
But Josie wants to raise awareness of her experience, and remind large organisations of the dire dangers of allergies. When she boarded the flight, the entrepreneur asked the attendant to make an announcement to let other passengers know someone on board had a nut allergy. She claims the employee only announced someone had a peanut allergy – while Josie is allergic to all nuts.
A “persistent” Josie insisted they do a second announcement, which they did, but shortly afterwards, she was horrified to see the nut dish on the menu.
Josie said: “I understand it might not be easy to eliminate anything that may have been contaminated by or made in the same factory as nuts.
“But to actively include food items that contain nuts on a flight is extremely dangerous and unnecessary. I’m sure most people go hours and if not days without having a single nut on land so why is it so necessary to have nuts mid-air with no access to emergency hospital treatment?
“I’m sure people would be equally as happy with a chocolate brownie or an apple crumble for their dessert! And there may even be children on the flight who don’t even know if they have nut allergies yet ” so what is the point in serving such a common allergen?”
A Virgin Atlantic spokesperson said: “We’d like to apologise to Ms North for any incorrect information she may have received prior to her recent flight with us.
“We would like to reassure her that a full investigation is taking place. The health and safety of our customers is always our top priority and for any special requirements including allergies we ask that customers inform our Accessible Travel Services teams in advance of their flight.
“For the safety of any customers travelling with an allergy we would strongly encourage customers to take all necessary precautions including bringing their own subsistence on board and to prepare for the possibility of inadvertent exposure.”
Food poisoning and a runny tummy can ruin any trip, but by sticking to bottled water and being careful with fruit and salad, holidaymakers can keep travellers’ trots at bay
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The sight of a bowl of fresh cut fruit might make your mouth water, but pause before tucking in or you may regret it(Image: Getty Images)
There’s a lot to think about when it comes to summer holidays – whether you’re jetting off to the Mediterranean, road-tripping across the UK, or packing for a long-haul getaway. But one of the most important things is sometimes the first to be overlooked – your health. As a pharmacist with more than 30 years’ experience, I’ve helped countless holidaymakers caught off-guard by sunburn, food poisoning or an unexpected allergic reaction.
One in eight holidaymakers get ill abroad, according to statistics. And nearly half of us fear a medical emergency abroad. But the good news is that with a few smart, proactive steps, you can avoid most common travel ailments and keep your summer trip on track. So whether you suffer from travel sickness, struggle with jet lag, or just want to avoid the classic sunburn-blister-sore-feet trifecta, here are 10 essential summer health hacks to help you feel your best, wherever you’re headed.
How to build the ultimate travel first aid kit
You don’t need to carry half a pharmacy with you, just pack the essentials. Make sure you have plasters and antiseptic wipes, as well as antihistamines (for bites, allergies or hay fever), and rehydration salts for heat or stomach bugs. Pop a pack of paracetamol or ibuprofen in your kit, as well as anti-diarrhoeal medication like loperamide.
Don’t forget travel sickness tablets, and hydrocortisone cream for rashes or bites. If you have prescribed medications, keep them in their original boxes with your name clearly labelled. Keeping these in a bag in your hand luggage ensures you’re covered if your main suitcase goes missing.
Some simple steps around eating fruit and salad in hot countries could prevent toilet troubles(Image: Getty Images)
Avoid holiday tummy troubles
Food poisoning and traveller’s diarrhoea can ruin any trip. In many hot countries, bacteria multiply more quickly, especially in street food or undercooked meats. Stick to bottled or filtered water (including when brushing teeth) and avoid ice cubes unless you know the source. Peel fruits yourself and be cautious with salads washed in local water. Pack antidiarrhoeal tablets and rehydration salts. If symptoms last more than 48 hours, or there’s blood in the stool, seek medical help.
Beat travel sickness before it starts
Motion sickness happens when your inner ear and eyes send conflicting signals to your brain – often triggered in cars, boats or planes. Prevention is far more effective than waiting until you’re nauseous. Antihistamines such as cinnarizine or hyoscine patches are proven remedies and available over the counter. For natural alternatives, ginger capsules or acupressure wristbands may help some people. I also recommend facing forwards in a moving vehicle, avoiding reading or scrolling, and crack a window where possible.
Stay one step ahead of jet lag
There’s nothing worse than losing the first day or so of a long-awaited holiday due to jet lag. While you can’t avoid it altogether, there are some things you can do to minimise the effects. If possible, try to adjust your sleep schedule a few days before you fly. Drink plenty of water on the flight, and avoid alcohol. If it’s an overnight flight, avoid eating a heavy meal. Get some sunlight as soon as you arrive to help reset your internal body clock. Melatonin supplements may be useful for short-term sleep regulation but speak to a pharmacist first.
Stay hydrated – especially on your flight
Cabin air is dry, and dehydration not only leaves you feeling groggy but can worsen jet lag, headaches, and increase your risk of DVT (deep vein thrombosis). Drink a glass of water every hour during your flight and avoid caffeine or alcohol, both of which dehydrate you. Consider oral rehydration salts if you’re flying long haul or suffer from conditions that make you more prone to dehydration. Pack a refillable water bottle (you can fill it after security) and use hydrating facial mists or moisturiser to combat dry skin.
If your stomach is delicate, sticking to bottled water could be the safest option abroad(Image: Getty Images)
Prevent sunburn
It’s tempting to start a holiday by spending hours in the sun lying on the beach or by the pool. But a trip away can easily be ruined by sunburn, which isn’t just painful but can increase your risk of skin cancer and can lead to sunstroke. Always use broad-spectrum SPF 30 or higher, reapplying every two hours and immediately after swimming. Don’t forget areas like ears, feet, scalp, and the back of the neck. Wear a wide-brimmed hat, UV-protective sunglasses, and stay in the shade between 11am and 3pm when the sun is strongest.
Protect against bites and stings
Mosquitoes, midges and other biting insects can cause allergic reactions or transmit illness depending on where you’re travelling. Use an insect repellent containing DEET, especially around sunrise and sunset. Wear loose, light-coloured clothing, and sleep under a mosquito net if needed. If you’re bitten make sure to clean the area, apply hydrocortisone cream, and take oral antihistamines to reduce swelling and itching. If the area becomes red, hot or painful – or you develop a fever – seek medical advice.
Plan ahead for pre-existing conditions
If you have a long-term condition, speak to your GP or pharmacist at least 2-4 weeks before you travel. Get any vaccinations you need and ensure you’re fit to fly, particularly for long-haul trips. Take a basic health summary or EHIC/GHIC card (for EU countries) and always declare conditions on travel insurance. If you’re flying with mobility issues, allergies or need medical equipment like oxygen or needles, inform your airline in advance. And remember – pharmacies abroad don’t always stock the same brands or doses. Being prepared gives you peace of mind.
Mind your medication in the heat
Many people don’t realise that extreme heat can reduce the effectiveness of some medications, particularly for blood pressure, thyroid conditions or diabetes. Tablets like nitroglycerin and insulin are especially sensitive and should be kept below 25°C, away from direct sunlight or car glove boxes.
For those on temperature-sensitive meds, pack a cool bag or insulated pouch, especially on day trips. Additionally, store your medication in carry-on luggage rather than checked bags, as luggage holds can get extremely hot. A travel-sized thermometer in your kit can help you keep an eye on conditions if you’re somewhere very hot.
Deborah Grayson is a pharmacist with 30 years’ experience, and a nutritional therapist. She runs Digestion With Confidence: digestionwithconfidence.co.uk
FILL YOUR FIRST AID KIT
Take steps now to make sure you have everything you need for every kind of holiday health challenge
Travel sickness tablets could help take the edge of nausea caused by flights, car journeys and boat trips
Keep your skin and your children’s well protected against the sun’s harmful rays with La Roche Posay UVMune 400 Dermo-paediatrics Invisible Spray SPF50+
