Polya Palazova, 21, went to the Italian capital to see the new Pope and take in the sights – but she was left stunned by how busy it was compared to her last trip in 2018

A woman visited Rome and went to desperate measures to escape the throngs of tourists, but still found the city to be “too crowded” and “horrible”.

Polya Palazova, 21, travelled to the Italian capital in early June to see the new Pope and explore the sights. Having been once before in 2018, Polya never doubted whether she’d manage to see all the landmarks – but this time she was shocked by how packed the Eternal City was.

The University of Vienna media and communications student spent four days in the city and branded it as “far too hectic”. Polya and her mates managed to visit many of the headline tourist hotspots including Piazza Navona, the Colosseum, Spanish Steps and Trevi Fountain.

However, she said it was “too packed” to even attempt visiting the Vatican – meaning she couldn’t tick that off her bucket list. Yet even the places she did manage to see were rammed with people – and there were still hordes when she visited Trevi Fountain at 2am.

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Polya said: “I’m from the crowded city of Burgas, Bulgaria – which is right near the busy Sunny Beach resort. So I’m OK with crowds – but Rome was too much. We had a really good plan and managed to see most of the sights but the Vatican was too hard.

“There were so many people and it was more than 35 degrees, we couldn’t do it. It was just too busy. I wanted to see the new Pope but I couldn’t. It was so hot, and there were so many people that you couldn’t enjoy it.”

Polya revealed she had watched TikTok videos suggesting people visit Trevi Fountain at night for a more peaceful experience and better photos in the darkness. She stayed awake until 2am to make the trip, but discovered it remained heaving with tourists.

She explained: “Because of the TikToks, it wasn’t really quiet. But it was still good to go at night. We went to bed at 3am but we didn’t mind.”

Whilst she relished the getaway, she believes destinations like Italy and Spain have become particularly “trendy” to visit this year. Several pals from her Austrian hometown are also making similar journeys over the coming months.

Polya remarked: “I went in 2018 and it was for sure more busy now.”

The fact Trevi remains busy and, according to some people, overcrowded, may be of some concern to the authorities in Rome.

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Last year, the fountain was closed for a three-month restoration, during which time the masterpiece of 18th-century Italian architect Nicola Salvi was spruced up. When it reopened at the end of 2024, a new queueing system was introduced in an attempt to control the large crowds that built up around it.

At its peak last summer, 12,000 tourists would visit it each day. When the new system was introduced, Mayor of Rome Roberto Gualtieri said imposing the limit will “allow everyone to better enjoy the fountain, without crowds or confusion”. Gualtieri also said city authorities were considering charging a modest entry price to finance the fountain’s upkeep, although that is yet to be introduced.