Thu. Sep 18th, 2025
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MILLIONS of struggling households on Universal Credit could be missing out on discounted broadband worth up to £200.

Social tariffs are offered to those on Universal Credit and other government benefits such as Pension Credit.

A close-up of a broadband cable connected to a device that says "Broadband" and has a "b" logo.

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Social tariffs are offered to those on Universal Credit and other government benefitsCredit: PA

And it can help you save hundreds of pounds a year compared to the standard deals.

Not only that, but they often come with no exit fees, although you should always check the terms and conditions carefully.

It comes after fresh analysis by Policy in Practice shows that there was over 7.5million missed claims for the tariffs.

And the average household is missing out on £200 a year.

It means you can get access to broadband at a discounted price, which can help if you are struggling with other costs.

For example, 4th Utility social tariffs offers a broadband for £13.99 a month.

Meanwhile, BT offers a Home Essentials package for those on Universal Credit and the guaranteed element of Pension Credit.

And those Employment and Support Allowance, Jobseeker’s Allowance and Income Support can also apply.

You’ll need to provide some personal information when you apply, including your National Insurance Number, so we can check that you’re eligible.

Community Fibre also offers an essentials package that costs just £12.50 a month.

Virgin Media’s Olympic Channel Upgrade

Meanwhile, EE also offers a £12 monthly sim deal, for those on claiming Universal Credit.

The group will ill carry out an eligibility check every 12 months to see if you still meet the criteria to get the discounted deal.

How to get the best deal

Like with any offer, it is worth shopping around to ensure you are getting the best deal.

The regulator Ofcom has a list on its website of all the firms offering social broadband and mobile phone tariffs.

The list can be found here – www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs.

It’s worth scanning the list to find the package that best suits your needs.

You can also compare deals via comparison sites like Uswitch.

What other support can I get

If you claim Universal Credit you could be missing out on extra support, such as discounts to your council tax bill.

The support is given out by local councils in England, so how much is cut will depend on where you live, your income, dependants and other benefits.

You can find out if you’re eligible by visiting gov.uk/apply-council-tax-reduction.

Households can also get access to free school meals, and school uniform grants which can be worth up to £300.

During the winter, claiming benefits such as Universal Credit can also make you eligible for the warm home discount scheme.

This is a £150 discount on your electricity bill to help tackle rising costs during the winter.

Are you missing out on benefits?

YOU can use a benefits calculator to help check that you are not missing out on money you are entitled to

Charity Turn2Us’ benefits calculator works out what you could get.

Entitledto’s free calculator determines whether you qualify for various benefits, tax credit and Universal Credit.

MoneySavingExpert.com and charity StepChange both have benefits tools powered by Entitledto’s data.

You can use Policy in Practice’s calculator to determine which benefits you could receive and how much cash you’ll have left over each month after paying for housing costs.

Your exact entitlement will only be clear when you make a claim, but calculators can indicate what you might be eligible for.

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