Reports continue to rise
Customers have continued to report issues with Three Mobile this afternoon, with over 1,125 complaints being made as per DownDetector.
Am I entitled to compensation?
If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.
If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online or pop by a branch.
Factors that can affect internet signal
According to ThreeUK, the following can affect your signal:
- Building materials
- Issues with your device or account
- Location
- Extreme weather
- Temporary structures
- Temporary network outages
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