PLANS changed before you’ve even packed your case?
If you need to cancel a Jet2 flight, here’s how it works right now, plus what that means for refunds and fees.
How do you cancel a Jet2 flight?
It’s straightforward to cancel online.
Go to Manage My Booking, log in with your details and select Cancel flights.
Follow the on-screen steps to confirm your request.
You should receive confirmation once you’ve completed the process in Manage My Booking.
Will I get my money back if I cancel?
Jet2 treats flight-only bookings as non-refundable in most cases.
If you choose to cancel, you should not expect a cash refund unless your fare type or specific circumstances state otherwise.
Always check your booking confirmation and fare conditions before you cancel, and consider whether your travel insurance covers you for your reason to cancel.
What are my options if I don’t want to lose the fare?
If you can still travel but need different dates or times, you can amend your booking instead of cancelling.
Jet2 lets you change flights in Manage My Booking, subject to a change fee and any fare difference.
Name changes are also permitted for a fee if someone else can take your place, which can be more cost-effective than cancelling outright.
Tips before you cancel
- Check your fare rules in your confirmation email to confirm whether your ticket has any flexibility before you cancel.
- Compare the total cost of changing your flight versus cancelling and rebooking, especially if prices have risen since you bought your ticket.
- If you have travel insurance, review your policy to see if your reason for cancelling is covered before you proceed.
How much does it cost to change a Jet2 flight?
Jet2 charges a fixed change fee per person per flight plus any difference between your original fare and the new fare available at the time you make the change.
Exact costs vary by route, season and availability, so you’ll see the total before you pay when you go through the change process in Manage My Booking.
Can I cancel a Jet2holidays package instead?
Flight-only bookings and Jet2holidays packages have different rules.
Package holidays follow Jet2holidays terms and conditions, including set cancellation charges on a sliding scale.
Check the Jet2holidays Manage My Booking FAQs and your booking documents for the latest charges before you decide.
If you booked a package through a third party or travel agent, speak to them first, as their terms may also apply.
What if Jet2 cancels my flight?
If Jet2 cancels your flight, you’ll be offered alternative arrangements or a refund according to Jet2’s policies.
Manage this via Manage My Booking or follow the instructions Jet2 sends you at the time.
Keep an eye on your email and your booking dashboard for updates if disruption is expected.